WEB4

Refunds

RefundPolicy

Because WEB4 provides digital products, AI-powered services, and infrastructure that may incur costs immediately after use, purchases are generally non-refundable. If you believe a charge was made in error or you have a legitimate reason for requesting a refund, contact support@getweb4.com and we will review the request.

Last updated: October 2026

Founding Access

Founding Access is a one-time purchase of $49.00 USD. It is not a subscription.

Refund requests may be submitted to support@getweb4.com. Each request is reviewed individually. Approval is not automatic, and it may depend on whether significant paid features have already been used, including publishing, exporting code, or custom-domain features.

WEB4 AI Credits

WEB4 AI Credits are prepaid usage credits, sold as one-time packs:

  • 1,000 credits for $10.00
  • 2,500 credits for $25.00
  • 5,000 credits for $50.00

Credits do not expire. They remain on the account until they are used. Buying credits does not start a subscription.

Because AI usage can create immediate third-party inference and server costs, consumed credits are generally not refundable. Requests involving unused credits, duplicate charges, billing mistakes, or unusual circumstances may be reviewed individually.

WEB4 Cloud

WEB4 Cloud is optional. When a free first month applies, it is not charged during that period. Afterward, WEB4 charges $12.00 USD per month. You can cancel anytime from the Settings page. Cancellation prevents future renewal.

Charges for an already-started billing period are generally not prorated, but billing errors, duplicate charges, and other exceptional situations may be reviewed by support.

Billing records

WEB4 retains transaction records needed to process payments, maintain account history, prevent fraud, resolve disputes, and meet accounting or legal obligations.

Requesting a refund or billing review

Email support@getweb4.com from the email associated with your WEB4 account. Include:

  • your account email
  • the product or charge in question
  • the approximate purchase date
  • the reason for your request

Never send your full card number, CVV, password, or authentication codes.

If a refund is approved, it will be returned to the original payment method. Processing time may depend on the payment provider and issuing bank.

Nothing in this Refund Policy limits any consumer or refund rights that cannot legally be waived under applicable law.